Refund & Return Policy

At Verkoza, customer satisfaction is our priority. If your purchase does not meet your expectations, you may request a return within 30 days of receiving your order according to the conditions below.

1. Order Cancellation Policy

Orders may be canceled within 12 hours after purchase for a full refund.

Once an order has entered processing or has been shipped, it cannot be canceled and must follow our return process.

2. 30-Day Return Window

We accept return requests within 30 days from the date your order is delivered.

To qualify for a return:

• The item must be unused and in its original condition.
• The product must include original packaging, accessories, manuals, and included parts.
• The return request must be submitted within 30 days of delivery.

3. Eligible Returns

Returns are accepted for:

• Buyer’s remorse, such as changed mind or no longer needing the product.
• Wrong item received.
• Damaged product received.
• Defective product.
• Missing parts or accessories.

4. Return Process

All returns require prior approval from Verkoza before being shipped back.

To request a return, please contact our support team:

Email: contact@verkoza.com

Please provide:

• Order number.
• Product name.
• Reason for return.
• Photos or videos if the item is damaged, defective, or incorrect.

After your return request is approved, we will provide return instructions.

5. Return Shipping Costs

For buyer’s remorse or non-defective returns:

The customer is responsible for return shipping costs.

For damaged, defective, incorrect, or missing-item orders:

Verkoza will provide a prepaid return label or cover the reasonable return shipping cost after reviewing the issue.

Verkoza does not charge any restocking fee.

6. Refunds

Once we receive and inspect the returned item, we will notify you regarding the refund status.

Approved refunds will be issued to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping fees are non-refundable unless the return is caused by an error from Verkoza, including damaged, defective, incorrect, or missing items.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 72 hours of delivery with your order information and supporting photos.

We will review the issue and provide an appropriate solution, including replacement, refund, or return instructions.

8. Non-Returnable Items

Returns may not be accepted for:

• Products that have been used, damaged, modified, or altered after delivery.
• Products missing original packaging, accessories, or included parts.
• Items returned without prior approval.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

• Email: contact@verkoza.com
• Phone: +1 (323) 982-3493
• Business Address: 1401 21ST ST STE R, SACRAMENTO, CA 95811, UNITED STATES