Thank you for visiting and shopping at Verkoza. The following terms and conditions constitute our Shipping Policy.
1. General Shipping Information
Verkoza is committed to processing and shipping your order promptly. We partner with reliable carriers to deliver your purchases efficiently.
- Store Name: Verkoza
- Business Address: 1401 21ST ST STE R, SACRAMENTO, CA 95811, UNITED STATES
- Business Email: contact@verkoza.com
- Business Phone: +1 (323) 982-3493
- Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT), excluding major U.S. holidays.
- Shipping Carriers: UPS / USPS
2. Order Processing & Delivery Times
Our total delivery time includes Handling Time for processing the order plus Transit Time for shipping.
| Step | Duration | Details |
|---|---|---|
| Handling Time | 0–2 Business Days | Time needed to verify, prepare, and package your order. |
| Transit Time | 5–8 Business Days | Time the carrier takes to deliver the package after pickup. |
| Total Estimated Delivery | 5–10 Business Days | The estimated total time from placing the order to receiving it within the 48 contiguous U.S. states. |
Note: Business days are Monday through Friday, excluding weekends and U.S. national holidays.
Order Cut-off Time
- The order cut-off time for same-day processing is 5:00 PM Pacific Time (PT).
- Orders placed before 5:00 PM PT will begin processing on the same business day.
- Orders placed after 5:00 PM PT will be processed on the next business day.
3. Shipping Costs & Free Shipping
Shipping charges for your order will be calculated and displayed at checkout.
| Order Value | Shipping Cost |
|---|---|
| $49.00 and over | Free shipping |
| Under $49.00 | Flat rate of $5.99 |
4. Shipping Destinations
Verkoza currently ships to the 48 contiguous U.S. states only under our standard shipping rates, including the free shipping offer for orders of $49.00 and over.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Palau, AA, AE, AP, American Samoa, Northern Mariana Islands, Federated States of Micronesia, or the Marshall Islands.
5. Shipment Confirmation & Order Tracking
- You will receive a shipment confirmation email once your order has shipped.
- The email will include your tracking number.
- The tracking number will usually become active within 24 hours after the shipment confirmation email is sent.
6. Damages, Lost Packages, and Delays
Delivery issues can occasionally occur during transit. If you experience any issue with your shipment, please contact us for assistance.
- Damaged Goods: If your order arrives damaged, please keep the product, packaging materials, and any photos of the damage. Contact us at contact@verkoza.com so we can assist you with the next steps.
- Lost Packages: If tracking shows that your package was delivered but you have not received it, please check with neighbors or the carrier first. If the package is confirmed lost by the carrier, please contact us at contact@verkoza.com for assistance.
- Delays: Delivery delays may occur during high-volume periods, severe weather, or unexpected carrier issues. If your order is significantly delayed, please contact us.
7. International Shipping Policy
We currently do not ship outside of the United States.